Customer Service

Shipping Options and Delivery

Express Delivery orders are typically delivered within one to two working days from the despatch date. For express delivery orders placed by 2pm on a standard working day, we will aim to despatch the order the same day. Express delivery orders placed after 2pm will be despatched on the next standard working day. 

Orders shipped via standard delivery typically arrive within three to five working days, in most cases. However, please allow up to ten working days for delivery, in some cases.

Please note: We are unable to accept requests via telephone to expedite orders. 

Delivery is made by Royal Mail (or our nominated third party) to the address specified within your order. If your package is too large to fit through a letterbox or a signature is required, it may be taken to a local Royal Mail (or our nominated third party) sorting office for you to collect at your convenience. In these cases, Royal Mail (or our nominated third party) may leave you a card confirming where to collect your package from. Please note, however, that in some cases, the Royal Mail (or our nominated third party) may not leave such a card to advise on where to collect your package. Therefore, we strongly recommend you using the tracking number provided to monitor your order status. This tracking information can also be used to provide specific delivery instruction to the Royal Mail (or our nominated third party) if necessary. 

We are only able to deliver within the United Kingdom, and we cannot deliver to PO Boxes or BFPO addresses. 

Once your order has been despatched from our warehouse, you will receive an automated email with a tracking number and an invoice attached. 

Our delivery charges are as follow: 

• Orders over £300 – Free;  
• Orders between £150 to £300 – Choose between free standard delivery or express delivery for £9.90
• Orders below £150 – Standard delivery cost is £3, or you can opt for express delivery at £9.90.

Unfortunately, online orders cannot be expedited or cancelled once placed. Orders can however be returned within 14 days for a full refund; please refer to section 5 in our Terms & Conditions. 

For more information on how to create a Return within your online account, click here.