Customer Service
You can make the changes in your my account section
You can change your password under my account details & subscriptions
We can accept payment via Visa and Mastercard only.
Your shopping cart is reserved for 60 minutes. Should you terminate the session, we will try to restore your shopping cart as soon as you login to the site again. We can restore your shopping cart as long as items are still available.
Shortly after completing the checkout process, you will receive an email confirmation from us.
Most orders are delivered within 3-5 working days, however please allow up to 10 working days.
Your order will be sent via royal mail. If your package is too large to fit through a letterbox or a signature is required, it will be taken to a local royal mail sorting office for you to collect at your convenience. In these cases royal mail will leave you a card confirming where to collect your package from. Shipping charges are indicated in your order.
Your returns are free of charge. Please follow the instructions under “How to return” in the customer service section.
We don’t offer this service at this moment. Delivery takes between 3 -5 working days.
You may receive orders to your business address. Please remember to include the name of the company in the additional address field. Your name, is always automatically added onto the shipping label.
Unfortunately we do not have the administrative capability to edit and remove items from an order once it has been submitted. Therefore, we kindly ask you to place a new order and create a return for the order you would like to modify.
Our system is set up in a way that allows fast processing and delivery times. Therefore we are not able to merge orders into one parcel.
Our system is set up in a way that allows quick processing and delivery times. Therefore, please understand, that cancellation of orders is not possible at this time. Instead, you have the option of returning the item(s) within the 14-day return period.
We do not offer an exchange service as our items are limited in availability. You can create a return request and send the item back to us. We will try to process your refund as soon as possible. However, in case you need e.g. a different size, you can place a new order.
Due to licence restrictions we do not support cross border shipping. Consequently we only ship to your country of registration.
Discount vouchers cannot be re-issued or be converted into a gift voucher. Please keep in mind, that some type of vouchers may only be valid for a certain period of time and bound to a minimum turnover. Remaining credit balance can’t be disbursed.
Vouchers have to be redeemed during your order process. After you have ordered we are not able to deduct the voucher for you manually.
You can return the items within 14 days. Returning an item is very simple. Under "my orders" you can click on "create return" in order to set up a return. After creation you can easily print the pre-paid returns postage label to post your return to us. Returns are free of charge.
In order to ensure rapid processing of your returns, we request that returns from different orders are always sent separately and returned to us with the corresponding withdrawal form and return label.
Yes. The value of the returned items will be credited to your selected method of payment.
The processing time depends on your bank. However, you should expect an approximate processing time of up to 2 weeks. Repayment is always made to the method chosen for the original payment.
VAT relief is available on certain products in the resmed online shop. In the UK, customers are entitled to buy these products vat free if they are disabled and/or have a chronic sickness, provided the product relates to their disability or sickness and is for personal use. Moderate to severe obstructive sleep apnoea is considered a chronic sickness, along with other diseases or conditions. This means that, if you have moderate to severe OSA or another chronic sickness, you may be able to buy some products from our online shop vat free. Eligible customers should check the box marked, i am entitled to vat relief for disabled people, before adding any item(s) to their basket. For further information, please click here to read more, or check the hmrc vat notice 701/7 web page.
