Customer Service
Frequently Asked Questions
Where can I update my personal information like my e-mail address or my shipping address?
You can make the changes in your my account section.
How can I change my password?
You can change your password under my account details & subscriptions.
How can I pay?
You can pay with Visa, Mastercard or Klarna. Klarna offers flexible payment options:
- Pay in full
- Pay over 3, 6, or 12 months
- Pay in 30 days
How does Klarna work?
- Choose Klarna at checkout
- Click the pink badge to pay with Klarna
- Choose your payment option
- Pay in full, several interest-free instalments, or in 30 days
- Manage everything in the Klarna app
- Track and manage payments with reminders and updates
How long are items reserved in my shopping cart?
Your shopping cart is reserved for 60 minutes. If you end the session, it will be restored upon your next login.
How do I know if my order has been placed successfully?
You will receive an email confirmation shortly after completing the checkout process.
How long does delivery take?
Most orders are delivered within 3–5 working days. Please allow up to 10 working days.
How will my parcel be shipped?
Orders are shipped via Royal Mail. Oversized items or those requiring a signature may be delivered to your local Royal Mail office. Shipping costs are indicated in your order.
How can I return my order?
Returns are free. Follow the instructions under "How to return" in the customer service section.
How do I order and return my product(s) if I checked out as a guest?
As a guest user, you can place multiple orders without creating an account. However, to access your full order history, initiate product returns, or subscribe to marketing and discount programmes, you'll need to create an account. To get started, simply click the Forgot your password link and follow the steps to set up your account.
Can I choose a faster delivery with an express service?
Express Delivery usually arrives within 1–2 working days after despatch. Orders placed by 2pm are despatched the same day; otherwise, the next working day.
Can I have orders delivered to my office address?
Yes, add the company name in the additional address field. Your name will always appear on the shipping label.
