Customer Service
Payment Methods
The ResMed Official Online Shop accepts the following payment methods to finalise the purchase. Please note that we only accept UK and EU credit cards.
Payment cards: Visa debit or credit and MasterCard debit or credit
After entering your card details and finalising the purchase, the amount will be charged on your card when your order leaves our warehouse. At this stage you will also be sent an email with the invoice attached confirming the amount paid. We do not save your credit/debit card number or card type.
Which payment methods do you accept?
Payment is accepted via Visa and Mastercard only.
Can my delivery and billing address be different?
Yes, and you may add multiple addresses to your account in the Address Book section. However, as our site only accepts payments via UK and EU cards, it is not possible to enter a billing address which is outside the UK and EU.
When will I be charged?
When you place your order the payment is authorised to your card and will show as 'Pending' in your bank account. The payment is then formally processed once your order is despatched from our warehouse.
Will I receive a copy of my invoice?
Within the automated email confirming when your order is despatched, attached to this email is your invoice. You can also view your invoice by logging in to your account and going to 'My Orders'.
VAT relief?
VAT relief is available on certain products in the ResMed online shop. In the UK, customers are entitled to buy these products VAT free if they are disabled and/or have a chronic sickness, provided the product relates to their disability or sickness and is for personal use. Moderate to severe obstructive sleep apnoea is considered a chronic sickness, along with other diseases or conditions. This means that, if you have moderate to severe OSA or another chronic sickness, you may be able to buy some products from our online shop VAT free. Eligible customers should check the box marked, I am entitled to VAT relief for disabled people, before adding any item(s) to their basket as we are unable to refund any VAT paid in error. For further information, please click here to read more, or check the HMRC Vat Notice 701/7 web page.
