Customer Service
You can make the changes in your my account section.
You can change your password under my account details & subscriptions.
We can accept payment via Visa and Mastercard only.
Your shopping cart is reserved for 60 minutes. Should you terminate the session, we will try to restore your shopping cart as soon as you login to the site again.
Shortly after completing the checkout process, you will receive an email confirmation from us.
Most orders are delivered within 3-5 working days, however please allow up to 10 working days.
Your order will be sent via Royal Mail. If your package is too large or needs a signature, it will be taken to a local Royal Mail office. Shipping charges are indicated in your order.
Returns are free. Please follow the instructions under "How to return" in the customer service section.
Express Delivery orders are typically delivered within one to two working days from the despatch date. For express delivery orders placed by 2pm on a standard working day, we will aim to despatch the order the same day. Express delivery orders placed after 2pm will be despatched on the next standard working day.
Yes, just add the company name in the additional address field. Your name will always be included on the shipping label.
Orders cannot be modified after submission. Please place a new order and return the unwanted one.
No, orders are processed individually to allow fast shipping.
Cancellation is not possible after placing an order. You can return the item within 14 days instead.
We do not offer exchanges. Please return the item and place a new order for the correct item.
We only ship to the country of registration due to license restrictions.
Discount vouchers cannot be reissued or refunded. Please check validity and minimum purchase requirements.
Vouchers must be redeemed during the order process. We cannot apply them retroactively.
Yes, returns are accepted within 14 days using the "create return" option under "my orders".
Please return items from different orders separately to ensure correct processing.
Yes, the value of the returned items will be refunded to your original payment method.
Refunds typically take up to 2 weeks depending on your bank.
VAT relief is available for eligible customers with chronic sickness like moderate to severe OSA. For more information, visit this page.
